FAQ
Q.
How do I make free calls and chat?
A.
In order to make free calls the other person has to have the Boxytel app installed on his/her smartphone, tablet or PC. Those friends who use Boxytel will appear with a status icon next to their picture in the Boxytel Contacts menu. The icon shows presence and indicates that you can use all our free communication features. This means that you can make voice and video calls, chat and send attachments for FREE! If you do not see any contact with the status icon, it means that no one from your contacts uses Boxytel yet. In this case, just let your friends know about BoxyTel. When they join Boxytel you will be instantly notified and they will appear with a status icon in your Boxytel Contacts menu.
Q.
How do I make calls to my contacts that aren’t using Boxytel (paid)?
A.
Boxytel OUT is our service for calling non Boxytel (offnet) numbers including regular mobile and landline numbers. We endeavor to offer the best rates while ensuring great quality. To use Boxytel OUT, you need to top up your account first. Also, before you make a call you can view our billing rate (shown in dollars as cost of call per minute).
Q.
How can I earn credit?
A.
Boxytel allows you to earn $5 in free credit when you use our sister service Boxypay. Download the Boxypay app and invite your friends and family through our user friendly interface. Once they sign up and send $100 or more, you will receive $5 Boxytel Calling credit. This bonus can be gotten from each friend you invite.
Q.
Why do you need my phone number?
A.
We need your phone number to make the registration process as easy as possible. With your phone number, we are able to create a unique login for you to access our service. Additionally, we are able to notify other Boxytel users, who have added you to their contacts, of your new status as a Boxytel user. This would make it easy for other Boxytel users in that have you in their contacts to reach out to you using our free services. If you do not want to register using your number, you can create a Boxytel ID. A Boxytel ID is just a service username similar to the kind of username used in social networks like Skype. Others users will be able to call you through your Boxytel ID.
Q.
How do I find friends who also use Boxytel?
A.
By using the "Find friends" option, you can easily search for your friends using their email, password or nickname.
Q.
How do I find my friend who also uses Boxytel?
A.
Go to the "Find friends" menu and there you can search for users by name, Boxytel ID, phone number or email address. How your friend can be found depends on his/her settings in "My Profile section". Also, to let others find you, do not forget to fill relevant fields in your "My Profile" menu in Boxytel.
Q.
Is there a Boxytel version for Windows or Mac?
A.
.Boxytel is only available for Windows PC. Go to https://www.Boxytel.com to download our Windows app and login with your phone number/Boxytel ID and password to make calls.
Q.
Can I use Boxytel on a tablet?
A.
Yes, with Boxytel for tablet, you can make free voice calls and video calls, call mobiles and landlines, send instant messages, and share files with other people on Boxytel.
Q.
Do I have to allow Boxytel to access my phone contacts?
A.
No, the main purpose of allowing boxytel to access your contacts’ phone numbers and emails is to link you up with contacts that are already using the Boxytel service through our hassle free process. However, if you do not allow Boxytel to access your contacts, you can always add contacts manually using the "Find a User" menu.
Q.
Boxytel Out - Where can I see the rates?
A.
If you use dialpad, you can see the call rate for any number dialed. To see all call rates, you can check the "Account" tab in the Boxytel app or you can check on our website: https://www.Boxytel.com
Q.
How do you bill calls?
A.
Calls are billed per minute in dollars. Rates are shown per minute also.
Q.
How can I recharge my account?
A.
You can topup your account in the following ways
  • By using our android or iOS app
  • On our website Boxypay.com OR Boxytel.com
  • By dialing (567) 258-8000 and using the automated system
  • By sending SMS - charge - to +1 (805) 538-1706
Q.
How do I use one Boxytel account on two or more phones?
A.
You can do this by setting your own password in "My profile". This will enable you to login on two or more devices using your Boxytel ID/phone number and password.
Q.
What is Boxpay?
A.
Boxypay is our sister service that allows you to send money to countries around the world for great rates and low fees. Transactions are delivered seamlessly to your recipient’s mobile wallet, bank account, debit card or hand through cash pickup. Boxypay panel also allows you to manage your Boxytel account with options to buy credit, share credit, recharge loved ones mobile phones overseas and more. GO TO https://www.boxypay.com to learn more.